Frequently Asked Questions
Q. why cant you just throw my little sticker in a envelope and ship it to me and save me money on shipping, after all it is just a sticker.
A. The answer is easy. The average loss or mis deliver rate for metered mail ( ie stamped mail) is right at 3.9%. We ship 200 plus orders a day so with that in mind that means the post office will loose or mis delivery 8 envelopes a day. we would have to replace each of those. 8 a day 56 a week 224 a month 2,912 a year of lost product because it was shipped in a plain white envelope.
Q. How do I know what size windshield banner to buy?
A. We have made it easy for you. Please see our Measuring Windshield post here.
Q. What are vinyl decals?
A. Vinyl decals are long lasting outdoor stickers that are mathematically cut to shape, this eliminates the need for printing inks and background material. Vinyl Decals are also called Computer Cut Decals and Die-Cut Decals. Vinyl Cut Decals create a professional appearance for signs, windows, cars, trucks, boats, industrial & commercial equipment, in fact you can apply vinyl decals to any clean smooth surface, so they are great across many different applications. Vinyl graphics are provided on pre-spaced and pre-masked sheet for a easy, quick and professional application.
Q. What Color do I choose for the decal?
A. The decal is the logo or writing normally represented in the picture as white in color. The Black or dark color in the picture represents your window, or surface you are installing the decal on to. The decal will not come with a background
Q. What size is the decal?
A. The measurement you choose from the drop down menu will be the approx. measurement at the longest side of the decal. The alternate side will be proportionate.
Q. Is the decal designed to go on the inside or outside of the window?
A. The decal is designed to go on the outside of the window. If you prefer to install the decal on the inside, we can reverse cut or mirror cut the decal so it can be installed on the inside and still look proper from the outside looking in. You will click the reverse image checkbox on the listing and it will be reverse cut for you.
Q. What is the decal made of?
A. We use the finest high quality outdoor automotive grade vinyl, Lightweight yet durable only 2.5 mil thick Oracle vinyl is engineered to last for up to 7 years after installation under normal conditions.
Q. How soon should I install my decal after I receive it?
A. Vinyl by nature can shrink slightly and if exposed to moisture even moisture in the air for extended periods of time, it can cause the adhesive to eventually fail. Because of these reasons we recommend installing your decal within 14 days of receiving it in the mail.
Q. How do I install my decal?
A. Full installation instructions can be foud on our installation page, click here “how to install”
Q. When will my order ship?
A. Please see our terms and conditions page under the sub heading “Shipping” Here is the link to our terms and conditions page “Terms”
Q. Do you stock all items on the website?
A. Yes and No. All items on our website are cut to order. We stock more than 5000 yards of vinyl in a multitude of colors. To insure the best quality and easy installation we do not cut the decals until a order is placed.
Q. Are cars windows the only things I can apply the stickers to?
A. Absolutely not! You can apply our stickers to any smooth surface. Some great places are: cars, trucks, boats, r.v.’s, motorcycles, skateboards, bicycles, helmets, trapper keepers, mirrors, ipods, ipads, laptops and much more!
Q. How do I remove the stickers if I want to?
A. Heat the area where the sticker is with a blow dryer and just peel the sticker back off. If there is any sticker adhesive still left on the window just clean it off with window cleaner. If the sticker was on the car paint then just buff the area with car wax.
Q. Can I peel the sticker off and use it again?
A. No, once you’ve applied the sticker you can not use it again. Once the sticker is removed you will have to throw it away.
Q. Will the rear window defroster affect the decal?
A. Not at all. Your rear window defroster will not effect your decals.
Q. Are the decals weather proof?
Yes, Decals are not affected by rain, hail, snow, salt or hot and cold temperatures. However, after several years, your decals can fade and crack from the exposure to the sun.
Q. Do vinyl decals wash off?
A. No, car washes and pressure washers are safe on decals, but do take care when using high pressure hoses on the edges of the decal.
Q. Can the Decals damage my window tint?
No, The vinyl decals are designed to go on the outside of the window, where as window tint is designed for the inside of the window.
Q. Do you offer coupons?
A. Yes we have coupons for certain occasions and promotions, most are emailed to our previous customers and others are constant like our BOGO promotion. Coupons are limited to 1 per order and can not be combined with other offers.
Q. Do you make custom decals in different sizes?
A. Yes if the size you are looking for is not listed on a particular items listing page, email us customstickershop@gmail.com and we can make you a custom order or edit the current listing to accommodate the size you are wanting.
Q. Do you make custom decals?
A. yes of course, you can email us your design or Idea and we can custom make a design for you. support@customstickershop.us
Q. What do you do with customer information?
Custom Sticker Shop does not sell or share any of your information with anyone at any time for any reason. All of the information that you provide is used for business with Custom Sticker Shop only. We want you to feel safe and secure when doing business with us. Please review our privacy policy on our terms and condition page “Terms”.
Q. What is your return Policy
A. We want you to be completely satisfied with your purchase please see our terms and conditions page for more info “Terms”.
Q. Can I install my decal while its cold outside?
A. Decals can last in any climate but we recommend they be applied at outside tempersatures between 50 and 70 degrees for best results.
Q. Does the rear wiper affect my decal.
A. Normally NO. We do recommend that if you install your decal on the rear window in a place where the wiper may go over it, that you wait 48 hours with the car sitting in sunlight for before running the rear wiper.
Q. I did not find a answer to my question here, what now?
A. No problem email us customstickershop@gmail.com
Q. Can I cancel my order?
A. No. We are charged immediately by the credit card company and the advertising company for the amount of the sale. We do not recoup these fees if we cancel orders.